Most makers either skip their shop policies or paste a confusing wall of legalese. Both cost you sales and create disputes. This is the easy fix.
A complete set of shop policies, FAQs, and shop copy, in plain, warm English — fill in the blanks and paste it straight onto your shop. Set the whole thing up in about ten minutes.
What’s inside:
- ✦ 8 core shop policies, each in a short version (for a listing FAQ or the announcement bar) and a detailed version (for your Policies page): Shipping · Processing time · Returns & exchanges · Damaged or missing orders · Custom & personalized order terms · Cancellations · Care, safety & allergen disclosure · Privacy & your information
- ✦ A 50+ question product FAQ bank — a general set every shop needs, plus a section for your craft: candles, soap & body, jewelry, ceramics, baked goods, leather, textiles, and digital products
- ✦ 3 About-the-shop blurbs in three voices (warm, polished, playful) — short and long
- ✦ 8 shop-announcement templates — welcome, processing-time update, sale, holiday cutoff, vacation, back-in-stock, new collection, and a high-volume notice
- ✦ A Start Here setup guide — exactly where each piece goes on Etsy & Shopify, short-vs-detailed, and how to make it your own
Every policy tells you: where it goes on Etsy and Shopify · a short and a detailed version · which blanks to fill in and the one decision only you can make.
Three formats so it fits how you work:
- 📋 Copy-paste plain text (.txt) — drops straight into an Etsy or Shopify field
- 📝 Editable Word (.docx) — change anything; Find & Replace fills the blanks fast
- 📄 Print-ready PDFs — read, print, and plan
Evergreen — use it any year: Nothing is tied to a date. Every shop-specific number (your processing time, return window, fees) is a fill-in-the-blank, so the same pack works this year and next.
Works with Etsy, Shopify, Squarespace, and your own website — anywhere you have shop pages.
Instant digital download. Nothing ships. Files are yours to use in your own business forever.
Created with AI assistance under Ardent Workshop’s creative direction, then reviewed and edited before release. These templates are a clear, plain-English starting point — not legal, tax, or compliance advice. You’re responsible for the rules where you and your buyers live and your platform’s own policies; the included guide flags where to double-check.
