Free tool · for Etsy & handmade sellers
Shop Policy Starter
Policies are the thing you write at 11pm after the message that made you realise you needed one. These two are already written — a clear shipping policy and a returns & exchanges policy — each in a short version for the box a marketplace gives you and a detailed version for your own site.
Take it with you — free, no signup
Hosted free on Ardent Seller, our software for makers. No email, no account — the download is right there on the page.
What it does
- A complete shipping policy — when orders ship, your carrier and tracking, delays, wrong addresses, and international duties.
- A complete returns & exchanges policy — your window, who pays return shipping, the condition rules, and exactly which items can’t come back.
- Both in two lengths: a short version for a marketplace policy box, and a detailed version for your own site.
- A “where it goes” note for each, so you know which field on Etsy or which page on your site it belongs in.
- Bracketed fields for the details only you have — your processing time, your window, your carrier — so nothing ships with a placeholder in it.
Own it, don't rent it
Want the rest of your policies?
This free starter covers shipping and returns. The full pack covers the rest of what a shop gets asked and needs on record — custom-order terms, care and allergen disclosures, wholesale terms, privacy, and a full FAQ set written from the questions handmade buyers actually send, each again in a short and a long version.
A one-time purchase you keep and adapt as the shop grows — the owned policy set between writing each one at 11pm and paying for a template subscription.
Policy templates, not legal advice. Consumer rights — return windows, cancellation rights, what you must disclose — are set where you and your customers live and vary sharply; take proper advice before relying on any policy. Hosted free on Ardent Seller, our software for makers. Free to use; please don’t resell or redistribute.